You will need to call or email HCA to create an account. Once an account is established, you will be given an HCA member # along with an HCA Coversheet. Simply email or fax your credit applications to Hotel Credit Association along with your HCA Coversheet. We will provide you with detailed credit history regarding the credit references from your credit application. We will also research our large database for any additional credit references,  and then send you a detailed Credit Profile. We also verify trade/vendor references, but if we have hotel database references, we will provide these instead of your trade/vendor references. Our average turnaround time is 1–5 business days. Several companies will already be in our database with current credit history and these Credit Profiles will be returned within 24 hours.

If you should receive a credit application with little notice or if obtaining references from your client is becoming a hassle, we also offer a database check for the same charge. Simply call or email our friendly staff with the company name and address and we will search our database for recent credit history. If current credit references are available, we can return a report to you within the hour. It’s that simple.

In addition to credit verification, we also allow our member hotels to voice their opinions about groups who are slow to pay or have been sent to collections. If you have ever had to deal with a company or organization who refused to pay their charges, you know the hassles of collecting payment and reporting their activity. We encourage all hotels within our network to report these companies to Hotel Credit Association so in the future direct billing may not be allowed. This may also cause the group to settle any unpaid charges with previous hotels so they may continue to setup direct billing at future hotels. We compile, verify and store negative credit references in our database for up to 7 years and provide this to our hotels as additional information on the Credit Profiles. Credit verification is not only informing hotels about positive clients, it is also protecting hotels from extending credit to unreliable business.

We're here to assist you with any aspect of customer service. When you call you will talk with a person, not a recording. The only time you will get our voice mail system is after business hours. Our relationship with our customers is second to none, and we pride ourselves on the fact that our support team is always here to help.

Our member hotels vary greatly in size ranging from less than 100 rooms to properties over 2,500 rooms. Our customers represent every major hotel brand including Hyatt Hotels, Marriott Hotels, Westin Hotels, Wyndham Hotels, Ritz-Carlton Hotels, Sheraton Hotels, Loew's Hotels and countless others. We also service many hotel management companies such as Interstate Hotel Corporation, Columbia Sussex, The Kimpton Group, Crestline Hotels, Davidson Hotels, White Lodging Services, Pyramid Advisors, The Procaccianti Group and many more.

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(800) 993-5678
Hotel Credit Association
PO Box 459  Grafton, IL 62037